There is a difference between providing homecare and creating an experience families can trust when life becomes more complex.

For families navigating Dementia, Parkinson’s disease, cognitive change, mobility challenges or increasing support needs, quality is rarely defined by one interaction.

It is built through the Care Professional who enters the home, the clinical team supporting them, the training behind the care, communication with the family and whether the person receiving support continues to feel known as an individual.

That is why Angels on Call Homecare is proud to have earned the 2026 Best of Home Care Leader in Experience Award, recognizing the organization among the highest-performing participating homecare providers for client and Care Professional experience.

Angels on Call has also earned Best of Home Care Provider of Choice and Employer of Choice recognition.

Together, these distinctions reinforce a philosophy that has shaped the organization’s continued evolution:

Exceptional care does not happen by accident.

It is built through the people, training, clinical oversight, systems, relationships and purpose surrounding every client.

And when someone is living with Dementia or Parkinson’s disease, those elements matter even more.

Quality Homecare Is More Than Completing Tasks

Families searching for homecare often encounter similar promises:

Compassion. Reliability. Quality. Personalized care.

Those words matter, but families deserve to understand what actually sits behind them.

A strong homecare experience depends on far more than whether a shift is filled.

It requires:

• Well-supported Care Professionals
• Thoughtful caregiver-client compatibility
• Specialized education
• Reliable communication
• Clinical leadership
• Continuity of care
• Family support
• Recognition of changing needs
• Care built around the individual

For Angels on Call, the client experience and Care Professional experience are inseparable.

Care Professionals who feel prepared, educated, supported and connected to clinical leadership are better positioned to walk into complex situations with confidence.

That ultimately affects the person and family receiving care.

Why Specialized Dementia Care Changes the Experience

Dementia care is not simply traditional homecare with additional supervision.

Changes in memory, communication, judgment, perception, executive function and behavior can influence nearly every aspect of daily life.

That means quality Dementia care must go beyond completing activities of daily living.

The Alzheimer’s Association identifies a person-centered focus as the core of quality Dementia care, alongside individualized assessment and care planning, workforce education, supportive environments, activities of daily living, transitions of care and family support.

That philosophy closely aligns with Angels on Call’s approach.

The question should never be limited to:

“What does this person need help with?”

We also need to ask:

Who is this person?

What matters to them?

What routines bring comfort?

What interests spark engagement?

What relationships shape their identity?

What makes a difficult day easier?

How can care protect dignity, purpose and connection—not simply safety?

Specialized Dementia Care at Angels on Call

Angels on Call has built a specialized Dementia care ecosystem that includes:

Memory Care Angel
Advanced education for Care Professionals supporting people living with Dementia and changing cognitive needs.

Known Again
An identity-centered approach designed to help care teams understand the individual beyond the diagnosis—their history, relationships, preferences, routines and personal story.

Passions Unveiled
Purpose-driven engagement built around meaningful interests, curiosity and personal identity.

Guardian’s Guide
Professional guidance designed to help families better understand current care needs, future planning considerations and available options.

Guardian Angel
RN-led support providing an additional level of clinical oversight for families navigating increasingly complex needs.

MoCA Evaluations
Cognitive screening, when appropriate, that may help identify changes requiring further discussion and clinical evaluation.

The goal is not to turn someone’s home into a healthcare facility.

The goal is to build the right support around the life already being lived there.

Parkinson’s Home Care Requires Specialized Understanding

Parkinson’s disease presents a different set of challenges.

It can affect movement, balance, gait, speech, sleep, cognition, mood, autonomic function and a person’s ability to complete everyday tasks.

Symptoms can also fluctuate significantly throughout the day.

One important example is medication timing.

The Parkinson’s Foundation emphasizes that receiving Parkinson’s medications on time is important to symptom management because medications may be scheduled around specific times to reduce wearing-off periods.

That makes specialized education especially important.

Care planning for someone living with Parkinson’s may involve:

• Mobility and fall risk
• Freezing episodes
• Transfers
• Activities of daily living
• Fatigue
• Communication changes
• Meal support
• Medication schedules
• “On” and “off” periods
• Cognitive changes
• Non-motor symptoms
• Family caregiver support
• Changes in function over time

Angels on Call’s specialized Parkinson’s care model is supported by national Parkinson’s-focused education and recognition, including Comprehensive Parkinson’s Disease Care (CPDC) accreditation and participation in the Parkinson’s Foundation Community Partners in Parkinson’s Care (CPPC) program.

Specialized care begins with knowing what to look for.

RN Case Management Helps Connect the Pieces

As care becomes more complex, families often find themselves communicating with multiple physicians, specialists, therapists, pharmacies, hospitals and caregivers at the same time.

That can become difficult to coordinate.

Angels on Call incorporates RN case management and clinical oversight into its care model to help support evolving client needs, guide Care Professionals and strengthen communication surrounding the plan of care.

RN case management does not replace a physician or other treating clinician.

Instead, it helps connect what is happening clinically with what is happening inside the home.

That matters because the home is often where subtle changes are noticed first:

A new difficulty walking.

Increasing confusion.

Reduced appetite.

Changes in sleep.

Growing assistance needs.

More difficulty completing familiar routines.

Increasing family caregiver strain.

Quality homecare requires the ability to recognize change—not simply complete a shift.

Live-In Care, Coupled Care and the Right Level of Support

There is no single homecare schedule that works for every person.

Some individuals need several hours of support each week.

Others may require significant daily coverage or increasingly complex assistance.

Depending on the individual’s needs and circumstances, Angels on Call can provide care solutions that may include:

• Hourly homecare
• Live-in care
• Coupled care services
• RN case management
• Specialized Dementia care
• Specialized Parkinson’s care

The Alzheimer’s Association notes that in-home care can support people living with Dementia through companionship, assistance with daily activities and other services while helping individuals remain in their own homes and providing support to family caregivers.

The goal should not simply be to select the greatest number of care hours.

It should be to determine the right structure of support for the person.

That means considering:

• Cognitive needs
• Mobility
• Safety
• Sleep and overnight needs
• Daily routines
• Family availability
• Caregiver strain
• Home environment
• Personal preferences
• Clinical complexity
• Goals for remaining at home

Care should fit the person.

The person should never have to fit the care model.

Aging in Place Should Mean More Than Staying Home

There is an important difference between remaining at home and living well at home.

Angels on Call’s broader Aging in Place — Redefined philosophy challenges the idea that successful aging should be measured only by whether someone stays in the same physical location.

Home matters.

But so do:

Identity.

Independence.

Mobility.

Cognition.

Purpose.

Relationships.

Choice.

What Matters.

The Institute for Healthcare Improvement’s Age-Friendly Health Systems initiative organizes high-quality care for older adults around four evidence-based elements known as the 4Ms: What Matters, Medication, Mentation and Mobility.

Angels on Call Homecare has earned Age-Friendly Health Systems — Committed to Care Excellence recognition, reinforcing an organizational philosophy that care should begin with the individual—not simply the diagnosis.

The most powerful question in aging may also be one of the simplest:

What matters to you?

Homecare is uniquely positioned to help honor the answer.

What Families Should Ask When Choosing a Homecare Provider

An award can help identify a high-performing organization, but families should still ask questions.

Consider asking:

• How are Care Professionals selected and matched?
• What education and training do they receive?
• Is specialized Dementia care available?
• Is specialized Parkinson’s care available?
• What clinical oversight is provided?
• Are RN case managers involved?
• How are changes in condition communicated?
• How is continuity of care supported?
• What happens if care needs increase?
• Are live-in care options available?
• How are family caregivers supported?
• How does care incorporate the person’s routines, identity and preferences?
• What independent credentials or quality measures validate the provider’s claims?

Families deserve more than promises.

They deserve enough information to make an informed decision.

Specialized Homecare Across the Hudson Valley and Surrounding New York Communities

Angels on Call Homecare supports individuals and families across Westchester, Dutchess, Putnam, Rockland, Orange, Sullivan and Ulster Counties and the Bronx, with specialized expertise in Dementia and Parkinson’s care at home.

Care solutions may include personalized hourly homecare, live-in care, coupled care services, RN case management and specialized programs designed around changing cognitive, neurological and functional needs.

For families planning ahead—or families already confronting a change—the first step does not always have to be choosing care.

Sometimes the first step is simply understanding the options.

Recognition Is Not the Finish Line

Being named a 2026 Best of Home Care® Leader in Experience matters.

So do Provider of Choice and Employer of Choice.

But awards should never become the destination.

They should be evidence that the systems being built are moving in the right direction—and motivation to continue raising the standard.

Angels on Call Homecare exists to do more than provide assistance inside someone’s home.

Our mission is reflected in a care model that brings together specialized knowledge, clinical leadership, extraordinary Care Professionals, innovation, human connection, dignity and purpose around the individual.

Because the future of aging at home should not simply be about helping someone remain where they are.

It should be about helping them remain connected to who they are.

Aging in Place — Redefined.

Frequently Asked Questions

What is the Best of Home Care Leader in Experience Award?

The Best of Home Care® Leader in Experience Award recognizes participating homecare organizations demonstrating exceptional performance across client and Care Professional experience measures.

Is Angels on Call Homecare a 2026 Leader in Experience?

Yes. Angels on Call Homecare earned the 2026 Best of Home Care® Leader in Experience Award and has also received Provider of Choice and Employer of Choice recognition.

Does Angels on Call provide specialized Dementia home care?

Yes. Angels on Call provides specialized Dementia care supported by advanced Care Professional education, clinical oversight and programs including Memory Care Angel, Known Again, Passions Unveiled, Guardian’s Guide and Guardian Angel.

Does Angels on Call provide specialized Parkinson’s home care?

Yes. Angels on Call provides specialized Parkinson’s home care supported by Parkinson’s-specific education and organizational recognition including CPDC accreditation and participation in the Parkinson’s Foundation Community Partners in Parkinson’s Care program.

Why is medication timing important in Parkinson’s disease?

Parkinson’s medications may be prescribed at specific times to help maintain symptom control and reduce wearing-off periods. The Parkinson’s Foundation emphasizes staying on the prescribed medication schedule. Medication administration should always follow the individual’s physician-directed plan.

Does Angels on Call offer RN case management?

Yes. Angels on Call incorporates RN case management and clinical oversight to help support care planning, Care Professionals, families and changing client needs.

Does Angels on Call offer live-in home care?

Yes. Angels on Call offers live-in care along with other care models, including hourly and coupled care services. The appropriate care structure depends on the needs of the individual and family.

What is person-centered Dementia care?

Person-centered Dementia care focuses on the individual rather than defining the person only by a diagnosis. The Alzheimer’s Association identifies person-centered care as the core of quality Dementia care.

What is Age-Friendly care?

Age-Friendly care is organized around the Institute for Healthcare Improvement’s 4Ms framework: What Matters, Medication, Mentation and Mobility.

Where does Angels on Call Homecare provide services?

Angels on Call Homecare serves families throughout communities in Westchester, Dutchess, Putnam, Rockland, Orange, Sullivan and Ulster Counties and the Bronx, subject to service availability.

Expert Resources

For additional evidence-based information, families and healthcare professionals can explore:

Alzheimer’s Association — Dementia Care Practice Recommendations
Person-centered guidance covering assessment, care planning, workforce preparation, daily living, family support and care transitions.

https://www.alz.org/professionals/professional-providers/dementia_care_practice_recommendations

Parkinson’s Foundation — Activities of Daily Living & Medication Management
Practical information for people with Parkinson’s and their care partners, including medication timing and daily support.

https://www.parkinson.org/resources-support/carepartners/advanced/daily-living

Parkinson’s Foundation — Managing “Off” Time
Guidance on symptom fluctuations, medication timing and strategies for managing off periods.

https://www.parkinson.org/library/fact-sheets/managing-off-time

Institute for Healthcare Improvement — Age-Friendly Health Systems
Information about the 4Ms framework: What Matters, Medication, Mentation and Mobility.

https://www.ihi.org/partner/initiatives/age-friendly-health-systems

Ready to Explore Care at Home?

Whether your family is planning ahead or currently navigating Dementia, Parkinson’s disease, cognitive changes, mobility challenges or increasing support needs, Angels on Call Homecare can help you understand the options available.

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Angels on Call Homecare
Aging in Place — Redefined.