Angels on Call Homecare is a CareScout Quality Network provider, reinforcing its commitment to trusted, person-centered care at home.
By Eric J. Dalton, Vice President & Health Services Administrator, Angels on Call Homecare
Angels on Call Homecare has been accepted into the CareScout Quality Network, a national network of homecare and assisted living providers that have met rigorous, independently verified quality and person-centered care standards. The designation connects Angels on Call with CareScout’s Care Advocate Team and more than 1.1 million long-term care insurance policyholders nationwide who use CareScout to find vetted care, while giving Hudson Valley families an added layer of independent assurance about the standard of care their family is receiving.
What the CareScout Quality Network Actually Is
CareScout, part of Genworth Financial, operates what it describes as the first-ever network of long-term care providers where every member has met rigorous quality standards and committed to person-centered care — an approach that integrates a person’s own values, preferences, and goals into the care they receive, rather than a one-size-fits-all service model.
Acceptance into the network isn’t a formality. Providers go through credential verification, including current licensure and insurance, followed by an on-site or virtual survey of business practices, staffing and retention, training, and policies and procedures. Once accepted, CareScout continues to measure a provider’s person-centered care practices on an ongoing basis, through surveys of both care recipients and staff — not a single point-in-time inspection.
Why This Designation Matters for Hudson Valley Families
Most families evaluating homecare providers are working from marketing language and word of mouth, with no independent way to verify what a provider claims about its own quality. CareScout Quality Network membership changes that equation: it’s a credential a family didn’t have to take on faith, because an outside organization already verified it.
Think of it the way a home inspection works before a real estate closing. A seller can describe a house as move-in ready, and that description might even be accurate — but an independent inspector’s signature on the report is a different kind of assurance than a listing description. CareScout Quality Network acceptance functions the same way for homecare: someone outside the organization has already checked the foundation.
For families with a Genworth Life Insurance Company long-term care policy specifically, there’s a practical dimension too: CareScout Quality Network providers offer preferred pricing to CareScout members, and Genworth makes the network available to its long-term care policyholders as a value-added service.
What CareScout Quality Network Acceptance Signals
FOUR THINGS THIS DESIGNATION CONFIRMS✦ Independently verified, not self-reported. CareScout’s survey process checks licensure, insurance, staffing, training, and policies directly — it doesn’t rely on a provider’s own description of itself. ✦ A person-centered care commitment, not just a safety checkbox. The standard is built around integrating each person’s values and preferences into their care, not simply meeting minimum regulatory requirements. ✦ Ongoing measurement, not a one-time approval. CareScout continues surveying care recipients and staff after a provider joins, rather than issuing a credential and moving on. ✦ A connection to a national network. Families searching through CareScout, including over 1.1 million long-term care insurance policyholders, can now find Angels on Call as part of that vetted network. |
How This Builds on What Angels on Call Already Does
CareScout Quality Network acceptance doesn’t ask Angels on Call to become something new — it independently confirms the standard the organization has already built its model around: RN Case Manager oversight on every care plan, specialized Dementia and Parkinson’s training through the Memory Care Angels (MCA) and Neuro-Mobility Angels (NMA) programs, and a person-centered philosophy that treats identity and preference as clinical information, not a nice-to-have.
| “Being accepted into the CareScout Quality Network is an independent confirmation of something our families already know firsthand — that specialized, person-centered care isn’t a slogan here. It’s how every care plan is actually built.
— Eric J. Dalton, Vice President & Health Services Administrator, Angels on Call Homecare |
KEY TAKEAWAYS✦ Angels on Call Homecare has been accepted into the CareScout Quality Network, an independently verified, person-centered care standard operated by CareScout (Genworth Financial). ✦ Acceptance required credential verification and an on-site or virtual survey of staffing, training, and care practices — followed by ongoing measurement, not a one-time check. ✦ The designation connects Angels on Call to CareScout’s national network, including more than 1.1 million long-term care insurance policyholders. ✦ Genworth long-term care policyholders may access preferred pricing through CareScout Quality Network providers. ✦ The designation reinforces standards already core to Angels on Call’s model: RN Case Manager oversight and specialized Dementia and Parkinson’s training. |
Frequently Asked Questions
Q: What is the CareScout Quality Network?
A: It’s a national network of homecare and assisted living providers, operated by CareScout (part of Genworth Financial), where every member has met independently verified quality standards and committed to person-centered care.
Q: Does CareScout Quality Network membership mean my long-term care insurance will cover Angels on Call?
A: It depends on your specific policy. Genworth Life Insurance Company makes the CareScout Quality Network available as a value-added service to its long-term care policyholders, and network providers offer preferred pricing to CareScout members. For questions about your specific coverage, we recommend contacting your policy provider or the CareScout Care Advocate Team directly.
Q: What did Angels on Call have to demonstrate to join the network?
A: The process included verifying current licensure and insurance, and an on-site or virtual survey of business practices, staffing and retention, training, and policies and procedures — followed by ongoing measurement through surveys of care recipients and staff.
Q: Is CareScout affiliated with a specific insurance company?
A: CareScout is part of Genworth Financial. Its Quality Network is available to care seekers broadly, and Genworth Life Insurance Company long-term care policyholders specifically have access to the CareScout Care Advocate Team as part of their policy.
Q: Does this replace Angels on Call’s other accreditations?
A: No. CareScout Quality Network membership is an additional, independently verified credential alongside Angels on Call’s existing specialized Dementia and Parkinson’s accreditations — it doesn’t replace them.
Q: How can I verify this designation myself?
A: CareScout’s provider directory is publicly searchable, and families are welcome to verify Angels on Call’s Quality Network status directly through CareScout.
ABOUT THE AUTHOREric J. Dalton Vice President & Health Services Administrator, Angels on Call Homecare Eric J. Dalton is the Vice President and Health Services Administrator of Angels on Call Homecare, a specialized homecare provider serving the Hudson Valley and Greater New York region. He oversees the organization’s clinical programs, specialized Dementia and Parkinson’s care model, and workforce training systems, including the Memory Care Angels (MCA) and Neuro-Mobility Angels (NMA) programs. Eric began working across nearly every department of the organization his mother founded, and his focus on advanced Dementia care grew directly out of working alongside her during her own dementia care certification process. He holds multiple specialized Dementia and Parkinson’s care credentials and has been recognized nationally for his leadership in specialized homecare innovation. |
| SOURCES & FURTHER READING
✦ CareScout — About the Quality Network — https://partners.carescout.com/about ✦ CareScout — Quality Network for Care Seekers — https://www.carescout.com/quality-network |
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| Connect With Our Intake Team
angelsoncallinc.com • info@aochc.com • 845-628-2255 |
| Angels on Call Homecare is the first dual-accredited provider in America in both Dementia and Parkinson’s care — specialized, RN-led support for families across the Hudson Valley and Greater New York. |
